Key Successes
- Built state-of-the-art onsite training lab
- Accelerated tech skill development
- Increased employee retention rates
- Reduced 'time-to-truck' for green techs
By The Numbers
17+
years in operation
3+
years using Interplay
31%
business growth in 2021
30 min
daily training per tech
50%
faster time-to-truck
“There’s no more Me’s to hire. The employees we need just don’t exist anymore. We have to grow our own.”
— Shawn Patton, Owner
About The Company
- Locally owned and operated HVAC and plumbing company in Arlington, Tennessee
- In operation since 2005 with a team of 8 onsite service technicians
- State-of-the-art onsite training lab featuring Interplay’s 3D simulations and VR
- Strong learning culture that rewards ongoing career development
Challenges
- Growing skills shortage created difficulty attracting and retaining talent
- Traditional training methods were too slow, expensive, and inefficient
- Developing in-house training from scratch was resource-draining
- Integrating daily training into workflow was tough to automate
Results
- Reduced time-to-truck by 50% for green techs
- Overcame hiring challenges by creating in-house training program
- Improved employee performance with daily personalized simulation
- Improved retention with learning-forward company culture
There’s no more ‘Me’s’ to Hire
Shawn Patton started Patton Plumbing, Heating, and AC with the same hands-on skills he wanted in every technician. But the labor market changed. Interplay Learning gave him a way to grow his own talent with standardized, automated daily training.
Time is Money. Efficiency is Key.
In the last few years of using Interplay, Shawn has confidently reported that training has helped cut down the time it takes to make his green techs operate solo in the field by an estimated 50%. With Interplay, Shawn can re-invest in his technicians daily without pulling experienced staff off jobs.